Use our unique tracking system to monitor the progress of your offer.
Enter the email address used at checkout and your offer number to see the status of your offer.
Does your device have a bad ESN/IMEI?
An ESN/IMEI is associated with any device capable of connecting to a carrier's network. See how to locate the ESN/IMEI of your device here. A bad ESN/IMEI can be due to many factors including, but not limited to, a device (such as a phone, tablet, watch, etc.) currently being active on an account, reported Lost or Stolen, or with an unpaid balance due on the orginal owner's account.
You can check the ESN/IMEI status of your device using Swappa's check IMEI/ESN tool
If your device is currently under a finance plan with any network carrier, ensure that it is paid off before selling it to us.
After paying off your device, unlock it from your carrier to get the best offer! We normally will use a third-party unlocking service to unlock a network sim-locked device at a cost. This cost will be deducted from your offer if your device is sent to us with a network sim lock. Getting your carrier to unlock your device is really easy! Here is how to do it for all 4 major carriers:
If you’re unsure of the finance status of a device with an ESN/IMEI number, call your network carrier.
Does your device have any security access locks?
Almost every modern device comes with a security access lock of some sort. Laptops have user login accounts, Android devices have Google Activation locks, Apple devices have iCloud locks etc. Be sure to sign out from all accounts and remove all locks (if applicable to your device) before shipping to us.
Be advised that: